Automated Ticket Creation: Raise Portal Tickets from Discrepancies

The outcome

Disputes stop aging into write-offs. The moment a discrepancy is detected, a ticket is raised on the portal with the evidence attached, so recoverable claims are filed inside the window instead of discovered at month-end.

How teams use it

File before the window closes

Tickets are raised as discrepancies are detected, not at month-end, keeping claims inside the portal dispute window.

Evidence attached automatically

The relevant documents — invoice, POD, DN mapping — are gathered and attached, so the ticket is actionable on submission.

Classified and routed

Each discrepancy is typed and prioritised, so high-value claims are raised first and routed to the right owner.

Nothing slips through

Every detected discrepancy generates a ticket or a logged decision, so recoverable money is not quietly absorbed.

How the workflow runs

Detect discrepancy. Reconciliation flags a short supply, deduction or price mismatch on an invoice line.
Classify. The discrepancy is typed, prioritised and assigned an owner and evidence pack.
Raise ticket. A ticket is created on the relevant portal automatically, with evidence attached.

Limese. Limese reached 99% reconciliation accuracy on invoiced-versus-GRN quantities — the accurate detection that makes automatic, evidenced ticket creation possible in the first place.

Where customers use it

Customers run this template across Blinkit, Zepto, Swiggy Instamart, BigBasket, Amazon, Flipkart, Nykaa, Myntra, Noon, Namshi, Trendyol and Zalando, spanning India, the Middle East and Southeast Asia. Additional channels and systems can be added to the workflow on request.

Questions we get asked

What triggers an automated ticket?

A detected discrepancy — short supply, an unexplained or wrong deduction, a rate or price mismatch on an invoice line — triggers ticket creation. Each is classified by type and priority before a ticket is raised.

Which portals can tickets be raised on?

Tickets can be created across the marketplace and quick-commerce portals you operate on, including Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart and Noon, through their respective interfaces.

Is evidence attached automatically?

Yes. The workflow gathers the relevant documents — such as the invoice, POD and debit-note mapping — and attaches them, so the ticket is ready to action rather than needing manual follow-up.

Turn discrepancies into filed tickets

See discrepancies detected and raised as evidenced portal tickets automatically, before the window closes.

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