Vendor & Distributor Scorecards

The outcome

Performance reviews stop relying on memory. Fill rate, turnaround time and deduction rates are computed per channel, distributor and carrier on a schedule, so every conversation starts from an agreed number.

How teams use it

Fill-rate tracking

Ordered-versus-received performance is measured per channel and distributor.

TAT scoring

Observed dispatch-to-delivery times are tracked per logistics provider and lane.

Deduction rates

Deduction frequency and value are attributed per channel, surfacing systemic issues.

Scheduled scorecards

Scorecards regenerate automatically for regular reviews.

How the workflow runs

Gather performance data. Order, delivery and deduction data are collected across channels and carriers.
Compute metrics. Fill rate, TAT and deduction rates are calculated per entity.
Publish scorecards. Scorecards are generated on a schedule for review.

Fastrack. Fastrack cut exception response time by 75% once performance and exceptions moved from manual checking into automated monitoring.

Where customers use it

Customers run this template across Blinkit, Zepto, Swiggy Instamart, BigBasket, Amazon, Flipkart, Nykaa, Myntra, Noon, Namshi, Trendyol, Zalando, Reliance Retail, DMart, Metro, Delhivery, Blue Dart, DTDC, Shiprocket, ClickPost and Aramex, spanning India, the Middle East and Southeast Asia. Additional channels and systems can be added to the workflow on request.

Questions we get asked

What do the scorecards measure?

Fill rate, turnaround time and deduction rate per channel, distributor and logistics provider, computed on a schedule.

Which logistics providers can be scored?

Delhivery, Blue Dart, DTDC, Shiprocket, ClickPost and Aramex, on observed dispatch-to-delivery performance per lane.

Which channels are covered?

All connected quick commerce, ecommerce and modern trade channels.

Score every vendor on data

See fill-rate, TAT and deduction scorecards generated per channel, distributor and carrier automatically.

Book a demo →